Returns & Refund
Overview
- Unless otherwise specified, products can be returned and refunded within 14 days of purchase with proof of purchase. Product must be in the same condition as it was sold. Web shop credit will be issued between 14 – 30 days of purchase.
- For orders that were shipped, return game can be send back to the fulfillment center the game was shipped from. Customer is responsible to pay for the return fee and only the game will be refunded, not the shipping cost that was paid to ship.
- We will replace or refund any mistakes done by SOUND OF DRUMS or the responsible fulfillment center without charges.
- For other cases where the mistake is not made on our side, like customer changed your mind later on, customer will be responsible for the shipping cost.
- Any item being sold has been inspected for damage, therefore it is assumed to have been sold in good condition*. If damage is found please inform us immediately or we will not be able to compensate you.
- When returning games they must be in good condition and in shrink, therefore, please pack very carefully. If a return does not arrive in good condition a partial refund may be granted at our discretion.
- Web shop sales can be refunded within 14 days of delivery for value of the game, or 30 days for web shop credit. Customers are responsible for paying return shipping fees for returns.
- To start a return, you can contact us.
- Return item must be new and sealed.
- For returns due to a change of mind of the customer, we will still accept within 14 days of receiving but the shipping fee will not be covered.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.