Shop & Ordering
Q1: Can I apply more than one discount code to the same order?
A: We’re sorry, but only one discount code can be applied per order. If you have multiple codes, you’re welcome to use a different one on your next purchase.
Q2: I’ve already placed an order. How can I combine a new order with the previous one?
A: Unfortunately, orders cannot be merged automatically once they’ve been placed. However, if you add the new item to your shopping cart before checkout, our system will recognise it and won’t charge you additional shipping.
Please note: We cannot guarantee that orders can be merged once they are being processed. Unless we have specifically asked you to do so, there is a risk that your orders may not be combined. In that case, the outstanding order may either need to be refunded or shipped separately, and any shipping fees will be handled accordingly.
Q3: What happens if my order contains both a pre-order item and an item that’s already available, and I qualify for free shipping?
A: We’ll ship all the items together once the pre-order item becomes available
Q4: Can I reserve a game without purchasing it?
A: We’re sorry, but we’re unable to hold or reserve games without a purchase.
Q5: What is available right now?
A: All items listed as “in stock” — except pre-orders — are available for immediate purchase. In the rare case that an item is out of stock due to an error, we’ll contact you directly to resolve the issue.
Q6: How can I order something that isn’t currently in stock?
A: You can sign up for a back-in-stock notification (this option appears in place of the “Add to Cart” button). If the item becomes available again, we’ll notify you immediately by email so you can place your order.
Q7: Will pre-order items be shipped to me automatically?
A: Yes. If your order contains pre-order items, we’ll automatically ship it once all pre-ordered items have arrived — provided that shipping has been paid for or the order qualifies for free shipping.
Q8: Can you explain the different steps of fulfilling an order from your shop?
„Processing“ = the order and payment is checked by our system
„Completed“ = the order was successfully processed by our system and order data submitted to the respective fulfillment partner
„Fulfilled“ = the order is in fulfillment by one of our partners. You will get a notification of the fulfillment/shipping partner for your region. Depending on their system and the postal service they use these might be multiple emails.
Q9: Who are your fulfillment partners?
Europe: Happyshops
United Kingdom: ZATU Limited,
United States: MM fulfillment
Canada: BoardGameBliss
Australia: Milsims Games
Spare parts
Q1: Can I order spare parts?
A: If you have missing/broken components* in any of our products, please contact us. We highly encourage you to remove all components from the box and open all inner packaging to look for components that appear to be missing before reporting that they’re actually missing.
Q2: My box is broken.
A: We can’t replace boxes, and for environmental reasons we generally prefer not to replace inserts and plastic trays. However, if your game box and/or insert was damaged during shipping from our web shop, please open a ticket in our helpdesk and submit your order number. Photos of the packaging and damage help us share feedback with our fulfillment centers.
Q3: Is a replacement necessary?
It’s important to us that you get the full and best version of your game, and we will respond to any requests for replacement parts. That said, we ask for your compassion and understanding if certain types of tokens are missing or broken. One missing or badly printed / trimmed unit counter will impact the game. On the other hand if you miss one admin marker that is available multiple times in that same game we kindly ask not to demand a replacement for environmental reasons. It will not make the game unplayable.
Game related
Q1: Can I read the manuals before I purchase?
A: For some of our products, full manuals are available online. For others, we provide abbreviated or introductory manuals. Please check the “Infos & Files” tab on the respective product page.
Q2: Where can I find support files or errata?
A: You can find support files and errata on the “Infos & Files” tab of the respective product page.
